1. Acceptance of Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you and Atom Labs sp. z o.o., a limited liability company incorporated in the Republic of Poland under KRS 0001231623, NIP 6793362013, with its registered office at Na Zjeździe 11 / 5th Floor, 30-527 Kraków, Poland (“Unfollr”, “we”, “us”, or “our”) regarding your access to and use of the Unfollr website at www.unfollr.com, the web application at app.unfollr.com, and any related services (collectively, the “Service”).

By accessing, registering for, or using the Service, you agree to be bound by these Terms and by our Privacy Policy and Refund Policy, which are incorporated by reference. If you do not agree to these Terms, you must not access or use the Service.

2. Description of the Service

The Service consists of two parts:

The public website at www.unfollr.com, which provides free X/Twitter follower-tracking tools, calculators, articles, and other content that you can use without creating an account.
The web application at app.unfollr.com (the “App”), which requires you to create an account and currently provides Instagram follower tracking based on your own Instagram Data Export. Support for X/Twitter inside the App is planned and will be added in a future release.

The App provides, among other things:

Upload and parsing of your Instagram Data Export ZIP files
Snapshots of your follower and following lists at points in time
Comparison between snapshots to identify unfollowers, new followers, fans (people who follow you but you don’t follow back), and non-followers
Aggregated profile views with relationship history
“Spy” tracking of selected accounts on paid plans (subject to plan limits)
CSV export of analysis results
Premium features available through subscription

Paid features are currently only available for Instagram tracking inside the App. All features on the public website are free to use. When X/Twitter support is added to the App, it will be covered by these Terms and any plan-specific notes will be displayed on the pricing page.

What we do not do: we do not collect your Instagram or X/Twitter login credentials, we do not scrape those platforms, and we do not access your social-media accounts on your behalf. The Service operates entirely on data exports that you generate yourself from those platforms and choose to upload to us.

Unfollr is an independent service and is not affiliated with, endorsed by, or sponsored by Meta Platforms, Inc., X Corp., Instagram, X (Twitter), or any related entity. “Instagram” is a trademark of Meta Platforms, Inc. “X” and “Twitter” are trademarks of X Corp.

3. Eligibility

You must be at least 16 years of age (or the applicable age of digital consent in your jurisdiction) to use the Service. By using the Service, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms. If you are using the Service on behalf of an organisation, you represent that you are authorised to bind that organisation to these Terms.

4. Accounts and Authentication

4.1 Account Creation

The public website at www.unfollr.com does not require an account. To use the App at app.unfollr.com, you must create an account. The App authenticates users via Firebase Authentication using Google, Apple, or email-and-password sign-in. You are responsible for:

Providing accurate and current information during sign-up
Maintaining the confidentiality of your credentials and any device used to access the Service
All activity that occurs under your account
Notifying us promptly of any unauthorised access or security breach

4.2 One Account Per Person

You may not create multiple accounts to circumvent plan limits, free-tier restrictions, or trial offers. We reserve the right to suspend or terminate duplicate accounts.

5. User Content and Uploaded Data

5.1 Your Data

To use the App you may upload a data export from a supported social platform — currently your Instagram Data Export (a ZIP file generated by Instagram’s “Download Your Information” tool), and in the future a corresponding export or file from X/Twitter. You represent and warrant that:

The data export pertains to an account that you personally own and control, or for which you have explicit authorisation to upload and analyse the data
Your use of the Service complies with the applicable platform’s terms of use, including Instagram’s Terms of Use and X/Twitter’s Terms of Service, and with all applicable laws
You have all necessary rights and consents to process the personal data of any third parties contained in your data export

5.2 License You Grant Us

You retain all rights to the content you upload. By uploading data to the Service, you grant us a limited, worldwide, non-exclusive, royalty-free licence to host, store, process, transmit, parse, and display that data solely for the purpose of operating and improving the Service for you. We do not sell your data, and we do not use it to train artificial-intelligence models. See our Privacy Policy for details.

5.3 Deletion

You may delete your account, the social-media accounts you have added inside Unfollr, and any uploaded snapshots at any time from the in-app settings. Upon deletion, the associated data is removed from our active systems within a reasonable timeframe (subject to limited backup retention as described in the Privacy Policy).

6. Subscriptions, Payments, and Trials

6.1 Plans

The public website at www.unfollr.com and all of its tools are free to use. Inside the App at app.unfollr.com, Unfollr offers a free tier with limited features and one or more paid subscription plans (currently including weekly, monthly, yearly, and Pro Plus tiers). Paid plans currently apply only to Instagram tracking; X/Twitter support inside the App will be added in a future release and will be covered by these Terms. Current pricing, features, and plan limits are displayed on our pricing page prior to purchase. We reserve the right to modify the features and limits of each plan with reasonable prior notice.

6.2 Merchant of Record

Payment processing for subscriptions is handled by Paddle.com Market Limited and/or its affiliates (“Paddle”), our merchant of record, and may also be facilitated through RevenueCat, Inc. for subscription lifecycle management. When you purchase a subscription, you are entering into an additional agreement with Paddle, and Paddle’s Buyer Terms and Privacy Notice apply to that transaction. Paddle is responsible for collecting and remitting applicable taxes (including VAT/GST) and for issuing receipts and invoices.

6.3 Auto-Renewal

Subscriptions are automatically renewed at the end of each billing period (weekly, monthly, or yearly, depending on the plan you selected) at the then-current price, unless you cancel at least 24 hours before the renewal date. The payment method on file will be charged at each renewal.

6.4 Free Trials

We may, at our discretion, offer free trials on selected plans. A trial period counts as full 24-hour periods, not calendar days: a 3-day trial means 72 consecutive hours from the moment the trial starts, not three calendar days. Unless we state otherwise, your subscription begins automatically at the end of the trial period and your payment method will be charged at the regular rate. You can cancel a trial at any time before it expires through your Unfollr account settings or via the Paddle billing portal. We reserve the right to modify or discontinue trial offers at any time and to limit eligibility to one trial per user, account, payment method, or household.

6.5 Pricing Changes

We may change subscription pricing at any time. For existing subscribers, we will provide at least 30 days’ notice before any price increase takes effect for their plan. Price changes will not apply to a current pre-paid billing period.

6.6 Cancellation and Refunds

You may cancel your subscription at any time through your account settings or via the Paddle billing portal. Upon cancellation you retain access to paid features until the end of the current billing period. Refunds are governed by our Refund Policy and by the Paddle Refund Policy, including the EU 14-day right of withdrawal and any discretionary refund decisions made by Paddle as merchant of record.

You are responsible for cancelling your own subscription before each renewal date if you do not wish to continue. We may, as a courtesy, send reminder emails before renewals and before trial conversions.

7. License Grant and Restrictions

7.1 Licence

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Service for your personal, non-commercial purposes (or, if you are a business user, for your internal business purposes).

7.2 Restrictions

You agree NOT to:

Modify, reverse engineer, decompile, disassemble, or create derivative works from the Service or any of its components
Remove, alter, or obscure any proprietary notices, logos, or watermarks from the Service
Use the Service for any illegal, harmful, or unauthorised purpose
Attempt to gain unauthorised access to any account, system, or data of another user
Use automated scripts, scrapers, bots, or similar tools to access or extract data from the Service
Bypass, disable, or interfere with security or rate-limiting features
Interfere with or disrupt the Service’s functionality or servers
Reproduce, distribute, publicly display, sublicense, sell, rent, or lease the Service or any of its content
Upload data that is not your own or for which you do not have authorisation, including data that violates third-party privacy or intellectual-property rights
Upload viruses, malware, or other malicious code, or transmit any harmful or fraudulent content
Use the Service to harass, stalk, or otherwise harm any individual, or to build profiles intended for such purposes
Violate any applicable laws, regulations, or third-party rights

8. Intellectual Property

8.1 Our Rights

The Service, including all content, features, functionality, software, code, design, text, graphics, logos, and underlying technology, is owned by us or our licensors and is protected by copyright, trademark, trade-secret, and other intellectual-property laws.

8.2 Trademarks

“Unfollr”, the Unfollr logo, and any related marks are trademarks of Atom Labs sp. z o.o. You may not use these trademarks without our prior written permission.

8.3 Feedback

We welcome feedback, comments, and suggestions for improvements (“Feedback”). You agree that any Feedback you submit may be used by us without restriction or compensation, and you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use, modify, and incorporate that Feedback into our products and services.

9. Third-Party Services

The Service relies on third-party providers, including but not limited to:

Firebase (Google LLC) — authentication and data storage
Paddle — payment processing and merchant of record
RevenueCat, Inc. — subscription management
Vercel, Inc. — application hosting
Datafast — privacy-friendly analytics

We are not responsible for the availability, accuracy, content, privacy practices, or terms of these third-party services. Your use of those services is governed by their respective terms and privacy policies.

10. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW (SUBJECT TO MANDATORY CONSUMER PROTECTION LAWS FOR EU CONSUMERS), THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
Warranties regarding the accuracy, reliability, or completeness of analysis results
Warranties that the Service will be uninterrupted, secure, or error-free
Warranties regarding the availability of Instagram’s data export tooling

EU Consumer Notice: If you are an EU consumer, this disclaimer does not affect your statutory rights under applicable consumer-protection laws, including the conformity-of-digital-content rights granted by Directive (EU) 2019/770 as implemented in your jurisdiction.

11. Limitation of Liability

11.1 EU Consumer Notice

For EU consumers, nothing in these Terms excludes or limits our liability for:

Death or personal injury caused by our negligence
Fraud or fraudulent misrepresentation
Any liability that cannot be excluded or limited under applicable consumer-protection laws
Breach of mandatory conformity requirements under EU law

11.2 Exclusion of Indirect Damages

Subject to Section 11.1, to the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to loss of profits, revenue, data, goodwill, or business interruption, even if we have been advised of the possibility of such damages.

11.3 Cap on Liability

Subject to Section 11.1, our total aggregate liability to you for all claims arising out of or relating to these Terms or your use of the Service shall not exceed the greater of: (a) the amount you paid to us in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred euros (€100.00).

12. Indemnification

You agree to indemnify, defend, and hold harmless Atom Labs sp. z o.o., its directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with: (a) your access to or use of the Service; (b) your violation of these Terms; (c) data you upload to the Service in violation of third-party rights; or (d) your violation of any applicable law.

13. Modifications to the Service and Terms

13.1 Changes to the Service

We reserve the right to modify, suspend, or discontinue the Service (or any part of it) at any time, with or without notice. We shall not be liable to you or any third party for any such modification, suspension, or discontinuation, except where required by mandatory consumer-protection law.

13.2 Changes to These Terms

We may revise these Terms from time to time. The “Last updated” date at the top of these Terms reflects the most recent revision. For material changes, we will provide reasonable advance notice through the Service or by email. Your continued use of the Service after the effective date of changes constitutes acceptance of the revised Terms.

14. Termination

14.1 By You

You may stop using the Service and delete your account at any time. Deleting your account does not automatically cancel an active paid subscription — you must cancel through your account settings or the Paddle billing portal.

14.2 By Us

We may suspend or terminate your access to the Service immediately, with or without notice, if you breach these Terms, if your account is used in a way that we reasonably believe poses a security or legal risk, or if we are required to do so by law. Upon termination, the licences granted to you in these Terms will cease, and any provisions that by their nature should survive termination will survive (including Sections 5, 8, 10, 11, 12, 16, and 17).

15. Geographic Availability

The Service is operated from Poland and is made available globally over the internet. We make no representation that the Service is appropriate or available for use in every jurisdiction. If you access the Service from outside the European Economic Area, you do so on your own initiative and are responsible for compliance with applicable local laws.

16. Governing Law and Dispute Resolution

These Terms and any non-contractual obligations arising out of or in connection with them are governed by the laws of the Republic of Poland, without regard to its conflict-of-laws principles.

EU Consumers: If you are a consumer resident in the European Union, you also benefit from the mandatory provisions of the consumer law of the country in which you are habitually resident, and you may bring a claim in the courts of your country of residence. The European Commission provides an online dispute-resolution platform at ec.europa.eu/consumers/odr.

Other Users: Any disputes shall be submitted to the exclusive jurisdiction of the competent courts at the registered office of Atom Labs sp. z o.o. in Poland.

17. General

17.1 Entire Agreement

These Terms, together with the Privacy Policy and the Refund Policy, constitute the entire agreement between you and us regarding the Service and supersede any prior agreements.

17.2 Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

17.3 No Waiver

Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision.

17.4 Assignment

You may not assign or transfer these Terms or any of your rights or obligations under them without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets.

18. Contact

For questions about these Terms or the Service, please contact us at:

Atom Labs sp. z o.o.
Na Zjeździe 11 / 5th Floor, 30-527 Kraków
Poland
KRS: 0001231623 · NIP: 6793362013
Email: hello@unfollr.com

19. Acknowledgment

BY ACCESSING OR USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM. IF YOU DO NOT AGREE, YOU MUST NOT ACCESS OR USE THE SERVICE.